Oven Cleaning Ealing Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Ealing provides oven cleaning and related services to residential and commercial customers. By placing a booking with Oven Cleaning Ealing, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual or business who requests or receives services from Oven Cleaning Ealing.
Company means Oven Cleaning Ealing, the provider of oven cleaning and associated services.
Services means any oven cleaning or related cleaning services supplied by the Company to the Customer.
Technician means any cleaner or operative engaged by the Company to carry out the Services.
Premises means the property or location where the Services are to be carried out.
2. Scope of Services
The Company provides professional oven cleaning and related services, which may include cleaning of single ovens, double ovens, ranges, hobs, extractor fans, and other applicable kitchen appliances as agreed at the time of booking. The exact scope of work for each appointment will be as described in the booking confirmation issued to the Customer.
The Services are provided for normal domestic and light commercial use. The Company reserves the right to decline or amend a booking where the condition of the appliance or premises poses a health and safety risk, or where the work requested falls outside the usual scope of oven cleaning services.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s chosen communication channels as advertised from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to the type and size of the appliance, the location of the premises, access requirements, parking arrangements, and any specific conditions that may affect the performance of the Services.
3.3 The Company will issue a booking confirmation setting out the date, time window, services requested, and the indicative price. A booking shall be deemed accepted only once the Customer has received confirmation from the Company.
3.4 The Customer is responsible for checking the details of the booking confirmation and notifying the Company promptly of any inaccuracies. Failure to do so may result in delays, additional charges, or incomplete work.
3.5 The Company reserves the right to refuse any booking without providing a reason.
4. Access to the Premises
4.1 The Customer must ensure that the Technician has safe and unobstructed access to the Premises and the relevant appliances at the agreed time.
4.2 The Customer must ensure that there is adequate lighting, running water, and power supply available for the duration of the appointment.
4.3 If parking restrictions apply near the Premises, the Customer must inform the Company in advance and is responsible for arranging any necessary permits or covering any parking charges incurred by the Technician while performing the Services.
4.4 If the Technician is unable to gain access to the Premises at the agreed time due to reasons within the Customer’s control, the Company reserves the right to charge a call-out fee or treat the appointment as a late cancellation.
5. Customer Obligations
5.1 The Customer must ensure that the appliance is in a state that allows the Technician to carry out the Services safely. This includes turning off gas or electric supplies where required, and making sure the oven is cool enough to handle at the start of the appointment.
5.2 The Customer must remove any personal items, cookware, trays, or internal accessories not required for cleaning, unless agreed otherwise at the time of booking.
5.3 The Customer agrees not to use the oven or appliance for at least the period recommended by the Technician after cleaning, to ensure that all cleaning products have been adequately removed and surfaces are dry.
5.4 The Customer is expected to be present at the Premises during the appointment, or to arrange for a responsible adult to be available to provide access, communicate any special instructions, and inspect the work on completion.
6. Pricing and Payments
6.1 The price for the Services will be quoted to the Customer prior to booking, based on the information provided. All prices are stated in pounds sterling and include applicable taxes, unless stated otherwise.
6.2 The Company reserves the right to adjust the quoted price if the information supplied by the Customer is inaccurate or incomplete, if the appliance is substantially larger or more soiled than described, or if additional services are requested on site.
6.3 Unless agreed otherwise in writing, payment is due in full upon completion of the Services on the day of the appointment.
6.4 The Company may accept various payment methods, which may include cash, bank transfer, or card payment, as advised to the Customer at the time of booking.
6.5 Where payment is not received on completion, the Company reserves the right to charge interest on overdue amounts at the statutory rate until payment is made in full, and to recover any reasonable costs incurred in pursuing the debt.
7. Deposits and Prepayments
7.1 For certain appointments, particularly large or multiple appliance bookings, the Company may require a deposit or prepayment to secure the booking.
7.2 Any deposit requirement will be communicated to the Customer before the booking is confirmed. Failure to pay a requested deposit within the stated timeframe may result in the booking being cancelled.
7.3 Deposits may be subject to forfeiture in accordance with the cancellation terms set out in these Terms and Conditions.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The Company will advise the Customer of the minimum notice period applicable at the time of booking. As a general guideline, at least 24 hours notice is usually required.
8.2 If the Customer cancels or reschedules an appointment with less than the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the booked Services.
8.3 If the Technician attends the Premises and is unable to gain access or carry out the work for reasons within the Customer’s control, this may be treated as a late cancellation, and a call-out or full service fee may be charged.
8.4 The Company will make reasonable efforts to attend each booking at the agreed time. However, appointment times are approximate and may be subject to change due to traffic, previous job overruns, or unforeseen circumstances.
8.5 In the event that the Company needs to cancel or reschedule a booking, the Customer will be notified as soon as reasonably practicable and offered the next available appointment. The Company shall not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
9. Service Standards and Limitations
9.1 The Company aims to provide the Services with reasonable care and skill in accordance with industry standards for oven cleaning.
9.2 While the Technician will make every reasonable effort to remove built-up grease, carbon deposits, and staining, the Customer acknowledges that certain marks, discolouration, or damage caused by age, heavy use, or previous cleaning products may be permanent and not fully removable.
9.3 The Company is not responsible for any existing damage, defects, or wear and tear in or around the appliance, including but not limited to broken seals, cracked glass, loose knobs, or faulty electrical or gas connections, whether apparent before or discovered during the cleaning process.
9.4 The Technician will not dismantle or interfere with any part of the appliance where doing so would breach manufacturer instructions, relevant regulations, or pose a safety risk.
10. Liability and Insurance
10.1 The Company holds appropriate insurance cover for its business activities. Copies of insurance details can be made available upon reasonable request.
10.2 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of use, or loss of enjoyment arising from the provision of the Services.
10.3 The Company’s total liability for any claim arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the total price paid or payable by the Customer for the specific appointment during which the incident occurred.
10.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
10.5 The Customer is responsible for ensuring that any warranties on the appliance are not invalidated by the use of professional cleaning services. The Company will use products and methods intended to be safe for standard oven finishes, but cannot guarantee compatibility with every brand or model.
11. Complaints and Claims
11.1 The Customer is encouraged to inspect the work carried out by the Technician before the Technician leaves the Premises.
11.2 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, ideally within 48 hours of the appointment, providing details and, where possible, supporting evidence.
11.3 The Company will investigate any complaint in good faith and, where appropriate, may offer a remedy such as a return visit to re-clean specific areas, a partial refund, or another reasonable solution, taking into account the circumstances and the limits of liability set out in these Terms and Conditions.
12. Waste Handling and Environmental Compliance
12.1 During the performance of the Services, the Technician may collect grease, residue, disposable materials, and other cleaning waste from the appliance and surrounding area.
12.2 All waste generated as part of the Services will be managed in accordance with applicable UK waste and environmental regulations. Where waste is removed from the Premises, it will be disposed of through appropriate waste channels.
12.3 The Customer agrees not to request the Technician to dispose of any hazardous or prohibited materials in a way that would breach relevant regulations. The Company reserves the right to refuse to handle or transport such materials.
12.4 The cleaning products used by the Company are selected to balance effectiveness with safety and environmental considerations. The Customer may request information about product types used during the booking process.
13. Health and Safety
13.1 The Company is committed to maintaining high standards of health and safety for Customers and Technicians.
13.2 The Customer must inform the Company of any known hazards at the Premises, including but not limited to defective wiring, gas leaks, structural damage, infestations, or any other conditions that may pose a risk during the appointment.
13.3 The Technician may suspend or refuse to carry out the Services if they consider that conditions at the Premises are unsafe or likely to cause injury or damage.
14. Force Majeure
14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, transport disruption, accidents, illness, strikes, or acts of government.
14.2 In such circumstances, the Company will aim to reschedule the appointment at a mutually convenient time.
15. Privacy and Data Protection
15.1 The Company collects and processes personal data from Customers only to the extent necessary to manage bookings, provide the Services, handle payments, and meet legal obligations.
15.2 The Company will take reasonable steps to keep Customer data secure and will not sell or disclose such data to third parties except where required for the provision of the Services, for payment processing, or where required by law.
16. Amendments to Terms and Conditions
16.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to the Customer.
16.2 The version of the Terms and Conditions in force at the time of the booking will apply to that specific appointment, unless changes are required by law or agreed in writing between the Customer and the Company.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
18. Severability
18.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
19.1 These Terms and Conditions, together with the details contained in the booking confirmation, represent the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understandings, promises, or agreements made verbally or in writing.
By booking and receiving Services from Oven Cleaning Ealing, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
